Last updated: 7 August 2026
These Terms of Service form the agreement between SERVA ONE LTD, a company registered in England under number 14703681 (further "SERVA", "we"), and any person or company using the serva.one website, the my.serva.one client area and the services ordered through them (further "you", "the client"). By creating an account or paying for a service you confirm that you have read these Terms and accept them in full. If any part of the Terms is not acceptable to you, do not use the services.
We provide virtual private servers (VPS) and personal VPN services. A VPS is a virtual machine with dedicated CPU, memory and storage resources running on our hardware. You receive full administrative access to your server and are the sole administrator of everything installed and stored on it. We manage the physical infrastructure, the network and the virtualization layer; we do not manage, inspect or back up the contents of your server unless you explicitly ask us to assist.
Server network ports operate at speeds up to 1 Gbps. The uplink capacity of each physical node is shared between the servers hosted on it. Short bursts always run at full available speed; a server that saturates the channel continuously for an extended period may have its bandwidth temporarily reduced by an automatic fair-use mechanism so that other clients are not affected. Traffic volume is not metered and not billed.
You agree to provide accurate contact details, keep your credentials safe and use the services only for lawful purposes. You must be at least 18 years old. The following is strictly prohibited on any of our services:
We may suspend a service immediately and without prior notice if it is used in violation of this section or is the source of an active security incident.
Services are prepaid for the selected period. Prices are shown on the website and in the client area before ordering. If a service is not renewed by its expiry date, it is suspended. A suspended service can be restored by paying for renewal within the retention window shown in the client area; after the retention window expires, the service and all its data are permanently deleted. Deleted data cannot be recovered by any means. Keeping backups of your data outside the service is your responsibility.
Support is provided through tickets in the client area. We answer every ticket. Assistance covers the operation of our infrastructure and the services we provide; administration of software inside your server is outside the scope of standard support, although we will point you in the right direction where we can. Our knowledge base covers the most frequent questions.
We target 99.9% availability of the virtualization platform and the network, and we compensate confirmed downtime beyond that level with service credit upon request. To the maximum extent permitted by law, our total liability under this agreement is limited to the amount you paid for the affected service over the preceding twelve months. We are not liable for lost profit, lost data that you did not back up, or indirect and consequential damages of any kind.
Refund rules are set out in the separate Refund Policy, which forms part of this agreement.
How we collect and process personal data is described in the Privacy Policy and the Cookie Policy, which form part of this agreement.
We may amend these Terms. Substantial changes are announced on the website at least 14 days before they take effect; continued use of the services after that date constitutes acceptance. This agreement is governed by the law of England and Wales. Only the current version of this document published on serva.one is binding; any summaries or translations are provided for convenience.
