Last updated: 16 August 2026
This is the public offer of SERVA ONE LTD (registration number 14703681, England) — below "the Company", "we". It is addressed to anyone intending to use our Services — below "the Client", "you". The contract between us is formed the moment you start using any Service: that act is your acceptance, complete and unconditional.
By ordering you confirm three things: you are 18 or of legal age where you live; you have the capacity to enter into this contract; and you accept that we reserve the right to turn away any prospective customer, at our discretion and with no explanation offered.
We sell virtual servers on enterprise-grade hardware: compute, NVMe storage and network connectivity in the location you pick. Alongside VPS we offer VPN, snapshots, the API and other products listed in the panel. The clauses below about shared resources and the port concern VPS above all.
Every virtual machine lives on a physical node together with others. CPU time and network capacity are shared with neighbours. Hence the natural variation in throughput and a small amount of steal time — a property of virtualisation, not a fault. If you need resources reserved exclusively for you, that is a different product: a dedicated server.
Plans include a shared port of up to 1 Gbps. The port is the physical interface at the edge of our data centre. The words "up to" describe the ceiling of that interface, not a gigabit reserved personally for you.
Inside our facilities the network is ours and we answer for it. The path from the server to your machine, however, crosses the public internet: transit carriers, your home or mobile ISP, VPN tunnels, the capacity of whatever you are talking to. That stretch is shared with the whole world, does not belong to us, and is outside our commitments.
How a shared port behaves, why bandwidth is shaped and how to measure honestly is covered in the Knowledge Base, notably in the articles on fair use and shaping, port speed on a VPS and why speedtest misleads.
Marketing copy and figures on the front page are information, not an undertaking. Only the legal pages carry weight. You have 72 hours to satisfy yourself that the service fits — see the Refund Policy.
You are responsible for the passwords and keys to your account, for everything done under your credentials, for the lawfulness of what you do, and for any content, data and software you place on the Services.
Strictly forbidden: unlawful activity of any kind; copyright infringement and distribution of pirated material; spam and network abuse; storing or spreading malware; cryptocurrency mining without our written agreement; phishing and deception of users; running DDoS attacks or botnet infrastructure; scanning networks that are not yours; anything that harms our platform or other customers.
Legality is judged against three jurisdictions at once: the country where the Company is registered, the country hosting the data centre, and the country you live in. Breaching the law of any of them is prohibited, and the consequences are yours.
Security inside the server is your territory too: patches, strong credentials, firewall rules. A machine compromised through the client's own negligence and emitting malicious traffic is disconnected without notice.
We are entitled — though not obliged in every case — to ask you to complete identity verification (KYC), or business verification (KYB) where the account belongs to an organisation, and to confirm control of the email address on file.
Grounds for such a check include: suspicion of fraud or money laundering, indications that the Services are being used unlawfully, a breach of these Terms, a complaint received about you, unusual payment behaviour, or a direct requirement from a payment provider, a bank or the law.
Until the check is completed, services and the account may be suspended, and if the requested information never arrives we may refuse service altogether, close the account and end any relationship with you. The requirement exists to protect payments and honest customers and rests on our anti-money-laundering (AML/KYC) obligations. Documents received are handled under the Privacy Policy.
The minimum order period is one month, always paid in advance. Payment that does not arrive on time results in suspension.
Prices may change, upwards included, without prior notice. A period already paid for never becomes more expensive: pay for a month and the price holds for that month; pay for a year and it holds for the year. A new rate applies from the next period onward. The reason is mundane — nobody warns us in advance when electricity and hardware go up.
Once suspension reaches its third day the service goes, and with it every file, database, configuration and snapshot it held — permanently, with nothing to restore from. Backups are made by you, in advance; the Company is not liable for data lost through non-payment.
Fees charged by payment systems, banks and crypto processors are not our revenue and are not part of the service price. How money comes back is set out in the Refund Policy.
A balance has a shelf life. Prepaid funds are there to be spent, not stored. If an account shows no activity for six consecutive months — no order, no running service, no payment and no sign-in — the whole remaining balance is written off on the day that period ends. A written-off amount is not restored, not paid out and not moved to another account. Any active service keeps the account alive: while something is running or being renewed, the six-month clock does not start.
We answer for what we control.
We are responsible for: hardware and the hypervisor; the network and IP routing inside the data centre; availability of the server from our side; incidents on our side of the facility.
We are not responsible for: the public internet beyond our sites; other people's ISPs and transit networks; blocking of our addresses by third parties or particular countries; the availability and policies of external services; and anything you installed and configured inside your own server.
Equipment sits in data centres with redundant power, and disks are assembled into RAID-1 or RAID-10 arrays. That lowers the risk without abolishing it: hardware fails, and neither arrays nor snapshots guarantee your data absolutely. We take every reasonable step towards continuity, but the only dependable protection is your own backup kept off our platform. Services are provided "as is"; our aggregate liability never exceeds what you paid for the service in the most recent paid period.
The price covers baseline support: keeping the machine and the path to it in working order, and proving to you that our half of the chain is sound.
The boundary sits here: the server is running, the network works, the IP routes — our part is done. If your software or configuration still misbehaves, you will get a basic answer plus diagnostics proving the infrastructure is sound; configuring things further is system-administration work, yours or your contractor's.
The platform is monitored around the clock, every day of the year. Client tickets are handled on business days: first reply within 24 hours, investigation on our side up to 7 days.
A week of investigation with nothing to show usually points one of two ways: the fault sits beyond our perimeter, or the plan is simply wrong for your task. Note too that talking to engineers pauses nothing — neither the paid term nor the 72-hour refund window, which begins ticking at activation.
A VPS ships unmanaged, with root in your hands. The assumption is that you, or somebody you hire, know how to operate a server. Where that knowledge is missing, it turns into neither a complaint about working equipment nor a reason to hand the money back.
You drive the service yourself: start, stop, reboot, reinstall the OS, renew, enable auto-renewal, take snapshots — all of it lives in the client area. Paying and renewing on time is likewise on you.
Support does not press those buttons for the client: we do not reboot, renew or delete servers on request, and we do not interfere manually with suspension or its removal.
Where we do agree to perform manual administration, it is billable: €50 per hour, one hour minimum, arranged beforehand in a ticket. Such payment is not refundable, whatever the outcome.
There is no standard IP-change service. As an exception it may be done as paid administration work. Nor do we shift a live machine between nodes or countries, or rework the operating system and configuration once the server has been handed over; the answer in those cases is a fresh order.
No correspondence — tickets, emails, chats, messages from managers — alters or widens these Terms or creates additional guarantees. If a staff member promised something absent from this page, it does not become an obligation of the Company.
The same goes for advertising: site copy, banners, reviews and mentions on external platforms are informational, are not an offer and do not extend one. Wherever anything conflicts, this text prevails.
Money comes back in one scenario only: the account's very first service, nothing else ever ordered, and a request made inside 72 hours of activation — all under the Refund Policy. Tickets and staff goodwill do not stretch those boundaries.
How we handle personal data is set out in the Privacy Policy, a document read together with this one as a single whole. Rights to your data remain yours; we do not look inside your servers except where the law requires it, where you asked us for help, or where a violation is being investigated.
English and Welsh law governs this agreement, and any dispute belongs exclusively to the courts of England and Wales. Court is a last resort: for the first 30 days the parties are expected to negotiate honestly and try to settle. Claims have a shelf life of twelve months, counted from the day the grounds for them appeared.
Revisions can be made whenever we see fit, with no advance warning. Whatever stands on this page is the version in force, carrying the date at the top, and it becomes binding the instant it is published. Keep using the Services and you are working under the newest wording.
