Last updated: 16 August 2026
We do not run trial accounts. Instead, your very first order carries a 72-hour money-back guarantee, counted from the moment the service is activated. Use that window to put the platform under a real workload and decide whether it fits. If it does not, ask us for the money back before the window closes and we will return the price of the service, less the deductions listed in section 7.
Marketing copy elsewhere on this site, screenshots, benchmarks and third-party reviews describe the product but do not widen this guarantee. Only the terms on this page apply.
Before paying, please weigh one thing: on small orders the cost of sending money back can approach — or exceed — the sum being returned. That is especially true for cryptocurrency. If you are unsure whether the plan suits you, it is cheaper not to order it.
The shortest term we sell is one month. Longer terms — several months or a full year — are picked by you at checkout, and the price you pay covers that whole term up front.
Outside the 72-hour window a paid term is treated as delivered in full, no matter how much of it you actually consumed. Two examples, so there is no ambiguity:
There is therefore no such thing as a pro-rata payout for "unused days", and we accept no obligation if a service you paid for stops being useful to you mid-term. Choose the billing period that matches your real plans.
A request enters review only if every one of the following is true at the same time:
Miss one of these and nothing is pending on our side — the clock keeps running while you complete the remaining steps, and it can run out. Finishing them in time is on you.
One order, and one only. The guarantee dies the moment a second item appears on the account. If any further service is created, or any further payment is made — a balance top-up included — before your request, at the same time as it, or while it is still being reviewed, we refund nothing: neither the new item nor the original service. A repeat purchase is your own confirmation that the product is familiar to you and taken as it stands.
Your balance is a prepayment you park with us to spend on services later. It is not an escrow account and it cannot be cashed out.
The reason is mechanical. We are not a payment institution and we do not send ordinary transfers: a refund can only be issued against one identified payment, back along the exact route it arrived by. A balance is rarely one payment — it is usually several, or the leftover slice of one — so there is no single transaction for us to reverse. "Send me what is left on my balance" is technically impossible, and partial payouts are impossible for the same reason.
The one exception: a single top-up payment may be reversed in its entirety, to the card, account or wallet it came from, if you ask within 72 hours of that payment and nothing from it has been spent. Deductions in section 7 apply. Once 72 hours pass, or once any charge is taken from the balance, the money can only be used to buy our services.
A balance left untouched for six months is written off under section 6 of the Terms of Service; a written-off amount cannot be claimed back.
This rule also serves our anti-money-laundering obligations (AML/KYC). We never release arbitrary sums, never redirect funds to details other than the payer's, and never switch rails on the way out — paying in cryptocurrency and asking for a card refund, for instance, is not something we will do.
We may ask you to prove who you are. Not on every ticket — but where a payment looks fraudulent, where the sum is large, where the payer and the account holder do not match, or where our provider or the law demands it, we will request KYC verification from an individual and KYB verification from a company. Declining the check, or simply not sending what was asked for, means the payout does not happen. This sits on top of the AML duties described in section 4.
Note that support work runs on its own clock. Diagnosing a problem can take our engineers several days, but the 72-hour guarantee is measured from activation and nothing pauses it. If a case is dragging on, decide early whether to keep waiting or to take the refund while you still can.
When the service itself was fine but the location, IP range or country was not, the quickest route is to have the payment credited to your balance and immediately order elsewhere. No banking fees, no waiting for an issuer, and the credit can be spent on any of our products.
Delete the service, ask for balance credit in your ticket, and we will post the funds after a short review period — up to seven days, at our discretion, to be sure no complaints arrive. As a rule this courtesy is extended once, and only where the account has never held more than a single service. Create a new service or make another payment before or during the request, and the option lapses.
We return the price of the service — not the total that left your account.
Cryptocurrency deserves its own warning: funds can only travel back to the wallet that sent them, and network or exchange costs fluctuate. On a small order they can swallow the refund entirely. Bank transfer in euros is the cheapest route to unwind, card payments come second.
Approved refunds are settled within 30 days of acceptance. Payouts are grouped into a single monthly accounting run, and your bank or processor may add a few working days on top before the money lands.
The window is not padding. It is the period we use to confirm that no abuse complaint arrives about the deleted service — the standard defence against ordering infrastructure for spam or fraud and then reclaiming the fee.
Occasionally a payout is beyond us for reasons that have nothing to do with willingness: the acquiring bank has changed, the original rail no longer accepts inbound refunds, or the fee exceeds the sum itself.
If, having met every condition in section 3, you have received nothing 30 days on, you are free to raise the matter with your bank or payment provider. Where the conditions were genuinely met, we will not contest that dispute. Cryptocurrency is the exception — those transactions are irreversible, no dispute mechanism exists, and the only route remains a transfer back to the sending wallet under section 7.
Do not open a dispute while a ticket is in progress: it freezes the account until the bank rules, and a ticket resolves faster.
Once the money leaves us along the original rail, the account is closed and whatever remained on the service is wiped past recovery — take your backups first. Some records outlive the account because the law requires it: account data is retained for up to 24 months and financial records for 7 years, as set out in our Privacy Policy. A customer who has been refunded once cannot claim the guarantee again on later purchases.
Nothing said in a ticket, an email, a chat window or on any other page — by us or about us — enlarges what is written here. People make mistakes: if a member of staff promised you something outside these terms, or failed to mention a condition, that neither creates an obligation nor extends your rights. Where any statement conflicts with this Policy, this Policy governs.
We may revise this Policy at any time and without notice. A revision takes effect the moment it appears on this page; the current text is always the one shown here, dated at the top.
