This Sanctions Compliance Policy (“Policy”) describes how SERVA ONE LTD (“the Company”) complies with the
sanctions regulations of the United Kingdom (OFSI), the European Union, the United States (OFAC) and the United Nations.
This Policy applies to all users, customers, partners and any individuals or entities interacting with the Company or using its services.
1. Purpose and Scope
The purpose of this Policy is to prevent the use of the Company’s services in violation of applicable international sanctions.
The Company does not provide services to residents of restricted or sanctioned jurisdictions listed in this Policy.
2. Definitions
Restricted Jurisdiction — any country or territory listed in Section 3 of this Policy, or any country designated as sanctioned or high-risk by UK, EU, US or UN authorities.
Resident of a Restricted Jurisdiction — any individual or entity physically located in, incorporated in, operating from, or using payment or identity information linked to a Restricted Jurisdiction.
Services — all products and services provided by the Company, including VPS hosting, servers, cloud infrastructure and all related services.
3. Restricted Countries List
The Company does not provide services to individuals or entities located in, living in, operating from, or associated with the following countries:
• Russia (RU)
• Belarus (BY)
• North Korea (KP)
• Iran (IR)
• Syria (SY)
• Libya (LY)
• Sudan (SD)
• South Sudan (SS)
• Central African Republic (CF)
• Afghanistan (AF)
• Yemen (YE)
• Eritrea (ER)
This list may be updated at any time in accordance with changes to UK, EU, US or UN sanctions regimes.
4. Prohibited Activities
The Company strictly prohibits:
1. Registration of accounts by residents of Restricted Jurisdictions.
2. Access to the Company’s platform or client area from IP addresses associated with Restricted Jurisdictions, where technically feasible.
3. Payments originating from financial institutions, banks or payment processors linked to Restricted Jurisdictions.
4. Any attempts to bypass sanctions, including use of VPN, proxy servers, Tor or false personal information.
5. Resale or transfer of services to individuals or entities within restricted or sanctioned jurisdictions.
5. Determination of Residency
The Company determines a user’s residency based on multiple factors, including:
— IP address and geolocation data;
— selected country during registration;
— billing information and payment details;
— issuing country of bank cards or accounts;
— information received from payment processors;
— identity verification documents (where applicable);
— publicly available information or internal risk assessments.
6. Customer Obligations
Customers must:
— provide accurate and truthful information;
— not falsify their country of residence or identity;
— not use technical means to hide their real location;
— immediately notify the Company if their residency changes to or from a Restricted Jurisdiction.
7. Enforcement and Consequences
If the Company reasonably believes a user is a resident of a Restricted Jurisdiction or is attempting to bypass sanctions, the Company may:
1. Suspend or terminate the account without prior notice;
2. Disable all active services;
3. Block access to the client area;
4. Reject or return payments where permitted by law;
5. Refuse to issue any refund for services terminated due to sanctions violations;
6. Share relevant information with payment processors or competent authorities where required by law.
8. No Exceptions
The Company does not grant exceptions, individual approvals or special permissions for users from Restricted Jurisdictions under any circumstances.
9. Amendments
The Company may update or modify this Policy at any time.
The current version is always available on the Company’s website and becomes effective upon publication.
10. Contact
For any questions regarding sanctions compliance, please contact:
[email protected]
